PURPOSE:

The Relational Core Competency requires the ongoing development of communication and interpersonal skills.

CORE SKILLS:

ACTIONS:

Complete the LinkedIn Learning course on Customer Service Techniques because our roles are grounded in serving and supporting the challenges students face. Upload your certificate when complete.

Innovative Customer Service Techniques

Next, we can work on written communication because many of your student interactions will take place or begin via email. First, watch the overview of Made to Stick, a book about writing and explaining concepts in more memorable ways. You can also read the first Chapter. Then we will review common errors in writing.

https://www.youtube.com/watch?v=l0pduyPjbsc

mts-made-to-stick-chapter1.pdf

https://www.youtube.com/watch?v=e2JfDlt0esY

Common Errors in Writing.pptx

Now consider the Switch Language Framework as a way to communicate problems and solutions with your team and your students. You will hear the terms Bright Spots and Growth Areas often if you collaborate with Hayley.

Switch: Language for Problem Solving